Beyond Philosophy

MAY 14, 2015

Parature is a research and advisory firm specializing in communicating service-centric best practices. Their Customer Service Success Blog reported some interesting stats to consider about Customer’s self-service options, including: By 2017, Only 1/3 of Customer service interactions will require human assistance.

Self Service 60

Self Service Exercises Analysis Call Center 60

ENGAGE.cx

JULY 9, 2015

From new in-store technologies such as beacons or RFID tags to mobile sites, POS systems and pre-existing call centers; they all have great abilities to capture customer data through specific interactions. One week before the trip, the customer calls their credit card customer service to alert them of their trip.

Customer Experience 40

Customer Experience Hotels Ecommerce Retail 40

ENGAGE.cx

JULY 9, 2015

From new in-store technologies such as beacons or RFID tags to mobile sites, POS systems and pre-existing call centers; they all have great abilities to capture customer data through specific interactions. One week before the trip, the customer calls their credit card customer service to alert them of their trip.

Customer Experience 40

Customer Experience Hotels Ecommerce Retail 40

Experience Matters

APRIL 7, 2015

Clarabridge connects to all sources of customer feedback, including ratings and reviews , chat , both Clarabridge-generated and third-party surveys , blogs and forums , emails , call centers , social media , and voice recordings. Additionally, 43 industry leading organizations earned 2014 Confirmit ACE Awards.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120