Gainsight

JULY 7, 2021

I can pretty vividly remember the first Pulse conference I attended back in 2013. Gainsight hosted Pulse 2013 at the Four Seasons in San Francisco, California. And just nine weeks later, we transformed our much-loved conference into an online experience for more than 20,000 Customer Success and Product professionals from 50+ countries.

Social Media 45

Social Media Conference NPS Customer Success 45

Joe Rawlinson

JULY 8, 2015

And for retailers, this means understanding more about how to engage with this demographic and working out what they require from a shopping experience. It’s a myth that millennials have abandoned physical stores in favour of online shops. Ongoing social engagement. In fact many millennials still prefer to visit a store.

Customer Service 60

Customer Service Social Media Ecommerce Retail 60

Beyond Philosophy

FEBRUARY 3, 2015

Strategy for CTA buttons is all well and good for the online experience, but what about retail experience and the CTAs that help consumers make decisions there? Engaging the subconscious shopper is a skill supermarkets are always perfecting. 25 March 2013. They don’t. Follow Colin Shaw on Twitter @ColinShaw_CX.

CEM 60

CEM Retail Consulting Conference 60

Vonage

OCTOBER 2, 2017

The Economist published a report sponsored by Salesforce on the customer-led economy in 2013, but four years on this phenomenon is only growing. Plus, Generation C are much more in control of their online experience than ever before. With a smartphone in every pocket, the customer-led economy is here – but are you ready?

Social Media 120

Social Media Multi-Channel Consumers Connections 120

Vonage

JULY 31, 2017

The Economist published a report sponsored by Salesforce on the customer-led economy in 2013, but four years on this phenomenon is only growing. Plus, Generation C are much more in control of their online experience than ever before. With a smartphone in every pocket, the customer-led economy is here – but are you ready?

Social Media 120

Social Media Multi-Channel Consumers Connections 120

Retently

AUGUST 22, 2018

“From having a decent flight experience to getting to your destination without losing your luggage, every single element forms a critical part of the overall airline experience.”. billion per month in engaging customers, boosting promotional offerings and optimizing internal operations. Airlines 2013 | By No.

Airlines 83

Airlines Customer Satisfaction NPS Net Promoter Score 83

Eptica

SEPTEMBER 10, 2015

For example the number of people who have used Twitter for customer service has increased by almost 70% since 2013, according to Forrester. Poor online experience Customers have high, continually rising, expectations. Based on this analysis McKinsey sees four reasons for slow take up of digital service: 1.

Customer Service 48

Customer Service Self Service Social Media Contact Center 48