Joe Rawlinson

JULY 8, 2015

So perhaps this one area where retailers can improve – by creating an online experience that is closer to the in-store experience. After all, everybody – Millennials included – still values ‘old school’ shopping experiences where the seller-buyer conversation is face-to-face. Ongoing social engagement.

Customer Service 60

Customer Service Social Media Ecommerce Retail 60

Gainsight

JULY 7, 2021

I can pretty vividly remember the first Pulse conference I attended back in 2013. Back then, I was still six months away from launching my own SaaS company, but I was already encumbered with the industry and curious about this up-and-coming category called “Customer Success.”. The More Things Change, the More They Stay the Same.

Social Media 45

Social Media Conference NPS Customer Success 45

Vonage

OCTOBER 2, 2017

Technology has disrupted the status quo, shifting the balance of power between business and customer in favour of consumers. With a smartphone in every pocket, the customer-led economy is here – but are you ready? What’s fundamentally changed is that your customers are not simply an audience; they’re an audience with audiences.

Social Media 120

Social Media Multi-Channel Consumers Connections 120

Vonage

JULY 31, 2017

Technology has disrupted the status quo, shifting the balance of power between business and customer in favour of consumers. With a smartphone in every pocket, the customer-led economy is here – but are you ready? What’s fundamentally changed is that your customers are not simply an audience; they’re an audience with audiences.

Social Media 120

Social Media Multi-Channel Consumers Connections 120

Eptica

SEPTEMBER 10, 2015

Date: Wednesday, September 16, 2015 Why aren’t organizations embracing digital customer service? Author: Steve Nattress The spread of digital customer service channels, from email and chat to social media , can provide organizations with significant benefits. Published on: September 16, 2015.

Customer Service 48

Customer Service Self Service Social Media Contact Center 48