Joe Rawlinson

JULY 8, 2015

Research from Accenture highlights that 68% of Millennials demand an integrated, seamless experience regardless of the channel. So perhaps this one area where retailers can improve – by creating an online experience that is closer to the in-store experience. Ongoing social engagement. And it works.

Customer Service 60

Customer Service Social Media Ecommerce Retail 60

Gainsight

JULY 7, 2021

I can pretty vividly remember the first Pulse conference I attended back in 2013. Gainsight hosted Pulse 2013 at the Four Seasons in San Francisco, California. And just nine weeks later, we transformed our much-loved conference into an online experience for more than 20,000 Customer Success and Product professionals from 50+ countries.

Social Media 45

Social Media Conference Customer Success NPS 45

Vonage

OCTOBER 2, 2017

The Economist published a report sponsored by Salesforce on the customer-led economy in 2013, but four years on this phenomenon is only growing. Consumers are now effectively a “human network”, which relays information and experiences in real-time. Plus, Generation C are much more in control of their online experience than ever before.

Social Media 120

Social Media Multi-Channel Consumers Connections 120

Vonage

JULY 31, 2017

The Economist published a report sponsored by Salesforce on the customer-led economy in 2013, but four years on this phenomenon is only growing. Consumers are now effectively a “human network”, which relays information and experiences in real-time. Plus, Generation C are much more in control of their online experience than ever before.

Social Media 120

Social Media Multi-Channel Consumers Connections 120

Eptica

SEPTEMBER 10, 2015

Author: Steve Nattress The spread of digital customer service channels, from email and chat to social media , can provide organizations with significant benefits. For example the number of people who have used Twitter for customer service has increased by almost 70% since 2013, according to Forrester. Share this page on: Tweet.

Customer Service 48

Customer Service Self Service Social Media Contact Center 48