Joe Rawlinson

JULY 8, 2015

And for retailers, this means understanding more about how to engage with this demographic and working out what they require from a shopping experience. It’s a myth that millennials have abandoned physical stores in favour of online shops. Ongoing social engagement. In fact many millennials still prefer to visit a store.

Customer Service 60

Customer Service Social Media Ecommerce Retail 60

Eptica

SEPTEMBER 10, 2015

Date: Wednesday, September 16, 2015 Why aren’t organizations embracing digital customer service? Author: Steve Nattress The spread of digital customer service channels, from email and chat to social media , can provide organizations with significant benefits. Published on: September 16, 2015.

Customer Service 48

Customer Service Self Service Social Media Contact Center 48

Vonage

JULY 31, 2017

With a smartphone in every pocket, the customer-led economy is here – but are you ready? The Economist published a report sponsored by Salesforce on the customer-led economy in 2013, but four years on this phenomenon is only growing. Plus, Generation C are much more in control of their online experience than ever before.

Social Media 120

Social Media Multi-Channel Consumers Connections 120

Retently

AUGUST 22, 2018

While customer satisfaction ratings for US airlines have reached a peak not seen in almost 20 years , the industry still lags behind other verticals in delighting its customers. billion per month in engaging customers, boosting promotional offerings and optimizing internal operations. Airlines 2013 | By No.

Airlines 92

Airlines Customer Satisfaction NPS Net Promoter Score 92

Vonage

OCTOBER 2, 2017

With a smartphone in every pocket, the customer-led economy is here – but are you ready? The Economist published a report sponsored by Salesforce on the customer-led economy in 2013, but four years on this phenomenon is only growing. Plus, Generation C are much more in control of their online experience than ever before.

Social Media 120

Social Media Multi-Channel Consumers Connections 120