Joe Rawlinson
JULY 8, 2015
Research from Accenture highlights that 68% of Millennials demand an integrated, seamless experience regardless of the channel. So perhaps this one area where retailers can improve – by creating an online experience that is closer to the in-store experience. And it works. Clear path to purchase. Conclusion.
Eptica
SEPTEMBER 10, 2015
Date: Wednesday, September 16, 2015 Why aren’t organizations embracing digital customer service? Author: Steve Nattress The spread of digital customer service channels, from email and chat to social media , can provide organizations with significant benefits. Published on: September 16, 2015.
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Vonage
JULY 31, 2017
With a smartphone in every pocket, the customer-led economy is here – but are you ready? The Economist published a report sponsored by Salesforce on the customer-led economy in 2013, but four years on this phenomenon is only growing. Plus, Generation C are much more in control of their online experience than ever before.
Retently
AUGUST 22, 2018
While customer satisfaction ratings for US airlines have reached a peak not seen in almost 20 years , the industry still lags behind other verticals in delighting its customers. Low Tolerance: Airline customers have extremely low tolerance towards any problems they face during the flight experience. Airlines 2013 | By No.
Vonage
OCTOBER 2, 2017
With a smartphone in every pocket, the customer-led economy is here – but are you ready? The Economist published a report sponsored by Salesforce on the customer-led economy in 2013, but four years on this phenomenon is only growing. Plus, Generation C are much more in control of their online experience than ever before.
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