Beyond Philosophy

FEBRUARY 3, 2015

What about Call to Action in the Retail Experience? Strategy for CTA buttons is all well and good for the online experience, but what about retail experience and the CTAs that help consumers make decisions there? 25 March 2013. Regardless, the article statistically shows that they had an effect. Contentverve.com.

CEM 60

CEM Retail Consulting Conference 60

Vonage

OCTOBER 2, 2017

With a smartphone in every pocket, the customer-led economy is here – but are you ready? The Economist published a report sponsored by Salesforce on the customer-led economy in 2013, but four years on this phenomenon is only growing. Plus, Generation C are much more in control of their online experience than ever before.

Social Media 120

Social Media Multi-Channel Consumers Connections 120

Vonage

JULY 31, 2017

With a smartphone in every pocket, the customer-led economy is here – but are you ready? The Economist published a report sponsored by Salesforce on the customer-led economy in 2013, but four years on this phenomenon is only growing. Plus, Generation C are much more in control of their online experience than ever before.

Social Media 120

Social Media Multi-Channel Consumers Connections 120

Eptica

SEPTEMBER 10, 2015

For example the number of people who have used Twitter for customer service has increased by almost 70% since 2013, according to Forrester. In a study of European telecoms companies 3% of consumers used a digital channel for customer service – half the number that called. Share this page on: Tweet.

Customer Service 48

Customer Service Self Service Social Media Contact Center 48