Vonage

OCTOBER 2, 2017

Technology has disrupted the status quo, shifting the balance of power between business and customer in favour of consumers. With a smartphone in every pocket, the customer-led economy is here – but are you ready? What’s fundamentally changed is that your customers are not simply an audience; they’re an audience with audiences.

Social Media 120

Social Media Multi-Channel Consumers Connections 120

Vonage

JULY 31, 2017

Technology has disrupted the status quo, shifting the balance of power between business and customer in favour of consumers. With a smartphone in every pocket, the customer-led economy is here – but are you ready? What’s fundamentally changed is that your customers are not simply an audience; they’re an audience with audiences.

Social Media 120

Social Media Multi-Channel Consumers Connections 120

Eptica

SEPTEMBER 10, 2015

Date: Wednesday, September 16, 2015 Why aren’t organizations embracing digital customer service? Author: Steve Nattress The spread of digital customer service channels, from email and chat to social media , can provide organizations with significant benefits. Poor online experience Customers have high, continually rising, expectations.

Customer Service 48

Customer Service Self Service Social Media Contact Center 48

Beyond Philosophy

FEBRUARY 3, 2015

Helping your Customers make a decision is an important element in your Customer Experience design. All channels for your Customers make up your Customer Experience, including websites. What about Call to Action in the Retail Experience? The Consequence of Choice.

CEM 60

CEM Retail Consulting Conference 60