Kristina Evey

JULY 5, 2018

businesses collectively lose an estimated $83 billion a year due to shoddy customer service. This comes from The Customer Experience Index released by Forrester in 2012. Now… how many years is it reasonable to hope or expect that a happy customer would likely do business with you? In fact, U.S. In fact, U.S.

Customer Experience 120

Customer Experience Lifetime Customer Tips Sales 120

Kristina Evey

JULY 5, 2018

businesses collectively lose an estimated $83 billion a year due to shoddy customer service. This comes from The Customer Experience Index released by Forrester in 2012. Now… how many years is it reasonable to hope or expect that a happy customer would likely do business with you? In fact, U.S. In fact, U.S.

Customer Experience 120

Customer Experience Lifetime Customer Tips Sales 120

SurveySensum

JULY 14, 2020

Head of Customer Experience for UL EHS, Co-Founder of CX Accelerator, and CEO of Officium Labs, Nate Brown is an ICMI Top 50 Thought Leader. He is a Customer Experience Blogger and Speaker and offers expertise in customer journey mapping, a voice of the customer programs, survey process and analysis, employee engagement, and others.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132