2012, Customers, Innovation and Online Experience

Improving Your E-Commerce Customer Service to Meet Today’s Consumer Expectations

Joe Rawlinson

AUGUST 9, 2017

Mobile technology has been changing consumer expectations for both e-commerce and brick-and-mortar retailers, making it more challenging to deliver satisfactory customer service. The 2017 IBM Consumer Experience Index (CEI) Study says only 3.4 percent of brands are delivering leading-edge customer experience , while 33.5

Omni-Channel

Omni-Channel Self Service Consumers Meeting

QR Code Marketing for Mobile First Brands

Optimove

AUGUST 15, 2023

The following examples illustrate how QR codes can be used creatively and strategically in marketing campaigns to enhance customer engagement, drive conversions, and create memorable experiences that drive lasting loyalty … In-Store Displays : Elevate the in-store shopping experience with QR codes strategically placed on displays.

Brands

Brands Marketing Advertising Video

Customer Experience Update

Improving Your E-Commerce Customer Service to Meet Today’s Consumer Expectations

QR Code Marketing for Mobile First Brands

Webinars

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