2012 Customer Service Customer Service Strategies Customer Service Training 
ShepHyken
MAY 15, 2019
The letter goes on to explain that they haven’t raised prices since 2012 and they want to continue to deliver the quality their members expect. So turn that frown upside down, and turn bad news into a good customer experience! Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.
Service Untitled
NOVEMBER 28, 2012
Recently, I sat down with Ritz-Carlton Vice President Diana Oreck to see if she could share any more secrets to the company’s customer service super sauce. She heads up the company’s executive training program, The Ritz-Carlton Leadership Center. Q: Retention is a big issue for a lot of customer service teams.
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