Report: Tech Vendor NPS Benchmark, 2015 (B2B)
Experience Matters
SEPTEMBER 16, 2015
this year, almost reaching the level from our initial study in 2012. The research also includes data for Purchase Momentum (how much customers are planning to buy), Temkin Forgiveness Ratings (likelihood of customers to forgive after a bad experience), and Temkin Innovation Equity Quotient (likelihood of customer to try a new offering).
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