Report: Net Promoter Score Benchmark Study, 2015
Experience Matters
OCTOBER 13, 2015
See the NPS Benchmark Studies from 2012 , 2013 , and 2014. P.S. Net Promoter Score, Net Promoter, and NPS are registered trademarks of Bain & Company, Satmetrix Systems, and Fred Reichheld. For most industries, older consumers gave companies a higher NPS, while younger consumers gave companies a lower NPS.
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