Report: Tech Vendor NPS Benchmark, 2015 (B2B)
Experience Matters
SEPTEMBER 16, 2015
Our results also revealed that SAS Institute and Cognizant outsourcing were the top companies for purchase momentum, IBM SPSS and Intel have the highest Temkin Innovation Equity Quotient, and HP outsourcing and Intel scored the highest in the Temkin Forgiveness Ratings. this year, almost reaching the level from our initial study in 2012.
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