Joe Rawlinson

AUGUST 9, 2017

Use customer relationship management software to apply analytics to your own customers and extend personalized offers based on their behavior. Use social media channels to keep in touch with your customers and stay engaged. Add Value by Utilizing Technological Innovations.

Omni-Channel 104

Omni-Channel Self Service Consumers Meeting 104

Comm100

SEPTEMBER 7, 2017

Plus, not everyone will have previous work experience in a traditional call center or with live chat, and asking candidates this question gives them the chance to bring to light what parts of their former experience have prepped them for being a live chat agent. That’s where I first learned how to listen and talk to customers.

Sports 121

Sports Average Handle Time Call Center Customer Service 121

SurveySensum

JULY 14, 2020

Greg Ortbach has over 20 years of proven experience in building relationships, cultivating partnerships, retaining top accounts, and growing profit channels. Jaakko Männistö is an entrepreneur, Founder, and Omnichannel Customer Experience Professional. Analyst at ICMI, and Call Center Leader at Deloitte.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132