2012, Analytics, Customers and Online Experience

Improving Your E-Commerce Customer Service to Meet Today’s Consumer Expectations

Joe Rawlinson

AUGUST 9, 2017

Mobile technology has been changing consumer expectations for both e-commerce and brick-and-mortar retailers, making it more challenging to deliver satisfactory customer service. The 2017 IBM Consumer Experience Index (CEI) Study says only 3.4 percent of brands are delivering leading-edge customer experience , while 33.5

Omni-Channel

Omni-Channel Self Service Consumers Meeting

QR Code Marketing for Mobile First Brands

Optimove

AUGUST 15, 2023

A frictionless user experience. They’re great for tracking and analytics: QR codes can be easily tracked and monitored as you can measure metrics such as scan rates, geographic distribution, and user engagement and make data-driven decisions for future campaigns. The result? Pretty smart!

Brands

Brands Marketing Advertising Video

Customer Experience Update

Improving Your E-Commerce Customer Service to Meet Today’s Consumer Expectations

QR Code Marketing for Mobile First Brands

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