Avaya

NOVEMBER 2, 2016

By selling Avaya solutions, our channel partners can take full advantage of this growing market by positioning themselves as providers of game-changing solutions that take customer experience to a whole new level. Another area where Avaya and our channel partners have combined efforts is through our persistent focus on customer satisfaction.

Net Promoter Score 40

Net Promoter Score Effort Score Customer Satisfaction NPS 40

Storyminers

JULY 6, 2020

His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. Jeff helps clients develop customer-focused cultures.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Experience Matters

APRIL 7, 2015

Once again we had a great group of nominees, making the scoring difficult for the judges. In its third year, these awards recognize companies that provide products and services that help companies improve the customer experience they deliver. 2) Make the Case : At Qualtrics, we take pride in customer obsession. Clarabridge.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

Storyminers

JULY 6, 2020

His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. Jeff helps clients develop customer-focused cultures.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ShepHyken

MARCH 31, 2018

It blurs the lines between customer service, marketing, and even sales. Scientific data validate the importance and power of social media customer service. According to Bain and Company, research from 2011 indicates that when brands engage or respond to customer requests over social media, those customers spend 20-40% more on average.

Social Media 87

Social Media Self Service Customer Service Marketing 87

Chattermill

AUGUST 29, 2018

You need to be able to keep a finger on the pulse of how your customers are feeling. Your NPS score is just the raw data, the “what.” Founded in 2011 by the San Francisco Bay area Looker has experienced massive growth and has developed into a leading data platform company. You also need to know the “why?”.

Technology 40

Technology Customer Experience Consulting Analytics 40

Chattermill

AUGUST 29, 2018

You need to be able to keep a finger on the pulse of how your customers are feeling. Your NPS score is just the raw data, the “what.” Founded in 2011 by the San Francisco Bay area Looker has experienced massive growth and has developed into a leading data platform company. You also need to know the “why?”.

Technology 40

Technology Customer Experience Consulting Analytics 40