Pretium Solutions

NOVEMBER 4, 2011

Using our emerging operational and training methodologies in the Spring and Summer of 2011, Pretium worked to implement the New Conversation in the Consumer Care Products Division of Royal Philips across more than a dozen sites in Europe supporting 30 countries. Pretium Solutions calls this new conversation The Golden Touchpoint™.

Net Promoter Score 49

Net Promoter Score Brands Touchpoint Loyalty 49

Pretium Solutions

NOVEMBER 4, 2011

Using our emerging operational and training methodologies in the Spring and Summer of 2011, Pretium worked to implement the New Conversation in the Consumer Care Products Division of Royal Philips across more than a dozen sites in Europe supporting 30 countries. Pretium Solutions calls this new conversation The Golden Touchpoint™.

Net Promoter Score 40

Net Promoter Score Brands Touchpoint Loyalty 40

Pretium Solutions

NOVEMBER 4, 2011

Using our emerging operational and training methodologies in the Spring and Summer of 2011, Pretium worked to implement the New Conversation in the Consumer Care Products Division of Royal Philips across more than a dozen sites in Europe supporting 30 countries. Pretium Solutions calls this new conversation The Golden Touchpoint™.

Net Promoter Score 40

Net Promoter Score Brands Touchpoint Loyalty 40

Pretium Solutions

OCTOBER 26, 2011

Look at the results from any current survey out there measuring customer loyalty or brand loyalty. As a direct result of infusing the Golden Touchpoint™ into Philips’ fabric of its approach to customers, employee behaviors were transformed and Net Promoter Scores increased dramatically and sustainably across their customer care footprint.

Touchpoint 40

Touchpoint Net Promoter Score Brands Loyalty 40

Pretium Solutions

OCTOBER 26, 2011

Look at the results from any current survey out there measuring customer loyalty or brand loyalty. As a direct result of infusing the Golden Touchpoint™ into Philips’ fabric of its approach to customers, employee behaviors were transformed and Net Promoter Scores increased dramatically and sustainably across their customer care footprint.

Touchpoint 40

Touchpoint Net Promoter Score Brands Loyalty 40

Pretium Solutions

OCTOBER 26, 2011

Look at the results from any current survey out there measuring customer loyalty or brand loyalty. As a direct result of infusing the Golden Touchpoint™ into Philips’ fabric of its approach to customers, employee behaviors were transformed and Net Promoter Scores increased dramatically and sustainably across their customer care footprint.

Touchpoint 40

Touchpoint Net Promoter Score Brands Loyalty 40

delighted

MAY 20, 2022

The new research shows that 20% of startups do not have a dedicated Customer Experience (or Customer Service/Customer Care) team or even a single employee dedicated to customer experience, even though nearly 60% of founders have been asked about their Net Promoter Scores in an investor meeting.

Customer Experience 92

Customer Experience Net Promoter Score Effort Score Feedback 92