West Monroe

JULY 6, 2022

It’s apparent that these traditional means of consuming media are still very much present in our everyday lives and cannot be discounted. Customers still look to understand relevant information about utilities on the local news and through mailers (such as letters and bill inserts).

Customer Experience 98

Customer Experience Touchpoint Customers Fashion 98

Magellan Solutions

DECEMBER 10, 2019

But no matter how tough it is, you still you need to deal with them and address all of their concerns as customer experience is one of the major factors that may affect the growth of a business. It is for this reason that companies invest in customer service. . Never miss a single call again with customer service outsourcing.

Customer Service 98

Customer Service Contact Center Multi-Channel Social Media 98

Talkdesk

JULY 20, 2016

Customer service has become the key differentiator between modern businesses. In today’s consumer landscape, companies can’t afford to provide anything less than stellar customer experiences. In the race to the top, many companies make mistakes in their provision of customer service.

Customer Service 40

Customer Service How To Customer Centricity Call Center 40

ProProfs Chat

AUGUST 24, 2018

After making a purchase, you’re dissatisfied with a product or service. After being in touch with a customer service representative, the process becomes even more aggravating when a solution isn’t reached. We’ve all been there. The underlying truth in all of them?

Customer Service 74

Customer Service Customer Experience How To Policies 74

Service Untitled

JANUARY 13, 2012

Now it seems that Facebook is buzzing with caffeinated complaints because of the changes as consumers post everything from their disappointments to threats of shredding their loyalty cards. One of the most significant changes only gives customers one reward point per transaction as opposed to one point per item purchased.

Loyalty Programs 51

Loyalty Programs Rewards Programs Loyalty Customer Service Representative 51

Pretium Solutions

DECEMBER 26, 2011

In these waning days of 2011, we hear much pontificating on those things that will make life better for everyone in 2012. Focus on the Customer Service Representative. They are our customer service soldiers in their role.

Customer Service 49

Customer Service Touchpoint Customer Service Representative Policies 49

Service Untitled

NOVEMBER 10, 2011

Statistics for the 2011 shopping holiday season look a little scary for merchants this year. According to a Price Grabber survey, 45 percent of consumers say they are going to spend less on holiday shopping compared to what they spent in 2010. The longer a consumer stays in a store, obviously the more money a person is going to spend.

Customer Service 47

Customer Service Rewards Programs Customer Service Representative Retail 47