2011 Consumers Customer Service Representative Loyalty 
Service Untitled
JANUARY 13, 2012
Stabucks UK has a lot of unhappy customers today after the company decided to change the terms of their loyalty program. Now it seems that Facebook is buzzing with caffeinated complaints because of the changes as consumers post everything from their disappointments to threats of shredding their loyalty cards.
Service Untitled
NOVEMBER 10, 2011
Statistics for the 2011 shopping holiday season look a little scary for merchants this year. According to a Price Grabber survey, 45 percent of consumers say they are going to spend less on holiday shopping compared to what they spent in 2010. The longer a consumer stays in a store, obviously the more money a person is going to spend.
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Pretium Solutions
DECEMBER 26, 2011
In these waning days of 2011, we hear much pontificating on those things that will make life better for everyone in 2012. Focus on the Customer Service Representative. They are our customer service soldiers in their role.
Pretium Solutions
DECEMBER 26, 2011
In these waning days of 2011, we hear much pontificating on those things that will make life better for everyone in 2012. Focus on the Customer Service Representative. They are our customer service soldiers in their role.
Pretium Solutions
DECEMBER 26, 2011
In these waning days of 2011, we hear much pontificating on those things that will make life better for everyone in 2012. Focus on the Customer Service Representative. They are our customer service soldiers in their role.
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