2011 Company Customer Care Net Promoter Score 
Pretium Solutions
NOVEMBER 4, 2011
On the contrary, listening to a sampling of these conversations across industries between front line “customer service” employees and their customers, you see interactions almost purposefully contrived to move a customer away from brand loyalty. Pretium Solutions calls this new conversation The Golden Touchpoint™.
Pretium Solutions
NOVEMBER 4, 2011
On the contrary, listening to a sampling of these conversations across industries between front line “customer service” employees and their customers, you see interactions almost purposefully contrived to move a customer away from brand loyalty. Pretium Solutions calls this new conversation The Golden Touchpoint™.
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Pretium Solutions
NOVEMBER 4, 2011
On the contrary, listening to a sampling of these conversations across industries between front line “customer service” employees and their customers, you see interactions almost purposefully contrived to move a customer away from brand loyalty. Pretium Solutions calls this new conversation The Golden Touchpoint™.
Pretium Solutions
OCTOBER 26, 2011
Look at the results from any current survey out there measuring customer loyalty or brand loyalty. As a direct result of infusing the Golden Touchpoint™ into Philips’ fabric of its approach to customers, employee behaviors were transformed and Net Promoter Scores increased dramatically and sustainably across their customer care footprint.
Pretium Solutions
OCTOBER 26, 2011
Look at the results from any current survey out there measuring customer loyalty or brand loyalty. As a direct result of infusing the Golden Touchpoint™ into Philips’ fabric of its approach to customers, employee behaviors were transformed and Net Promoter Scores increased dramatically and sustainably across their customer care footprint.
Pretium Solutions
OCTOBER 26, 2011
Look at the results from any current survey out there measuring customer loyalty or brand loyalty. As a direct result of infusing the Golden Touchpoint™ into Philips’ fabric of its approach to customers, employee behaviors were transformed and Net Promoter Scores increased dramatically and sustainably across their customer care footprint.
delighted
MAY 20, 2022
The new research shows that 20% of startups do not have a dedicated Customer Experience (or Customer Service/Customer Care) team or even a single employee dedicated to customer experience, even though nearly 60% of founders have been asked about their Net Promoter Scores in an investor meeting.
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