CSM Magazine
JULY 2, 2020
According to PwC, 1 in 3 customers will leave a brand they love after just one bad experience, while 92% would completely abandon a company after two or three negative interactions. companies lose more than $62 billion annually due to poor customer service. New Voice Media reports that U.S.
Playvox
SEPTEMBER 1, 2021
Generation Alpha is defined as those born since 2011. Eye contact is powerful and customers generally prefer live agent support. According to Microsoft , “30% of consumers expressed that not being able to reach a real person when they needed to was the most frustrating part of a poor customer service experience.
ProProfs Chat
JULY 19, 2019
In the words of Tony Hsieh, CEO of Zappos, “Customer service shouldn’t just be a department, it should be the entire company.”. Poor Customer Service: An Overlook of Evident Fallouts . The result of poor customer service is pretty self-evident in the digital age.
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