Beyond Philosophy

NOVEMBER 10, 2014

Compare that to a member who gives the highest score — they are likely to remain a member for another six years.”. Customer Satisfaction results in a higher share price. In addition, higher levels of customer satisfaction are tied to high levels of positive cash flows with low volatility, and positive earnings surprises.

Net Promoter Score 164

Net Promoter Score ROI Customer Experience Insurance 164

Feedbackly

SEPTEMBER 17, 2018

Your customer experience is dictated by a series of interactions, any of which can make or break your business in the eyes of the customer. A good way to benchmark your business’ customer experience is to first create a customer journey map. In other words, turn happy customers into loyal ones.

Customer Journeys 53

Customer Journeys Customer Experience Net Promoter Score Feedback 53

Beyond Philosophy

MAY 20, 2015

Overall, RightNow found that 86% of consumers would spend more for a better customer experience (CEI Report, 2011, RightNow). Among key findings, the study identified that 70% of Americans are willing to spend an average of 13% more with companies they felt provided excellent customer service.

Consumers 60

Consumers Self Service Study Retail 60

Lumoa

JUNE 28, 2018

Q&A with Michal Redbord , General Manager, Service Hub at Hubspot Previously we have shared how you can build a customer experience management processes in your company. Understand the Power of Net Promoter Chapter 4. Approach promoters and detractors differently. It’s simple.

Customer Centricity 160

Customer Centricity Culture Strategy NPS 160