Customer Experience in 2018: Trends and Statistics
Answer Dash
MAY 7, 2018
Decreased Brand Loyalty and Patience “The next generation of people (those born between 1995 and 2010 who account for 27% of the world population) is entering the workforce and has spending power. Organisations with a poor omnichannel strategy retain just 33% of customers. This constitutes about 40 percent of the overall $9.5
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