ProProfs Chat

FEBRUARY 19, 2021

There are millions of customers who lose their faith in a brand when they have to put more effort than they had anticipated. Whether it is about providing multiple details before buying a product or waiting on hold for long to speak to an agent, excessive effort on part of the customer can be a deal-breaker. Let’s begin!

Effort Score 52

Effort Score Omni-Channel How To Multi-Channel 52

Retently

MARCH 23, 2023

Since not all NPS® data is public, and most brands aren’t eager to publish their low Net Promoter Score, we’ve taken several steps to find reliable customer satisfaction data that we can use to compare brands: Whenever possible, we’ve sourced data from various NPS benchmarks to gain a picture of the general NPS range within an industry.

Net Promoter Score 102

Net Promoter Score Company NPS Effort Score 102

NobelBiz

FEBRUARY 22, 2023

But how can these brands rekindle the enchantment in the consumer experience? Consumer behavior is continuously changing. To understand your consumers’ expectations, you will need to examine their behavior more than before. A consumer, for example, may send you a message on Facebook with a query.

Contact Center 52

Contact Center Trends Social Media Net Promoter Score 52

NobelBiz

FEBRUARY 22, 2023

But how can these brands rekindle the enchantment in the consumer experience? Consumer behavior is continuously changing. To understand your consumers’ expectations, you will need to examine their behavior more than before. A consumer, for example, may send you a message on Facebook with a query.

Contact Center 52

Contact Center Trends Social Media Net Promoter Score 52

Comm100

MAY 11, 2020

Some sources claim that the concept of ‘omnichannel’ was coined in 2010. This slows down resolution speed and leads to longer wait times. And even if some agents go through the time-consuming effort to find all the relevant information, many simply won’t. Others even further back in 2003.

Omni-Channel 147

Omni-Channel Multi-Channel Knowledge Base Chatbots 147

Comm100

MAY 11, 2020

Some sources claim that the concept of ‘omnichannel’ was coined in 2010. This slows down resolution speed and leads to longer wait times. And even if some agents go through the time-consuming effort to find all the relevant information, many simply won’t. Others even further back in 2003.

Omni-Channel 130

Omni-Channel Multi-Channel Knowledge Base Chatbots 130