Talkdesk

MAY 6, 2020

“Today, 89% of companies compete primarily on the basis of customer experience – up from just 36% in 2010″ – Shep Hyken Forbes article, Customer Experience is the New Brand. This began decades ago with on-premises systems, but has persisted and even accelerated with the advent of cloud-based technologies.

Contact Center 80

Contact Center Self Service Competitive Advantage CRM 80

Helen Dewdney

JUNE 20, 2023

This blog focusses on some of the experiences of passengers and, where outcomes were reached, the resolutions awarded by the Rail Ombudsman, under the Equality Act 2010, or otherwise. The Rail Ombudsman can look at claims with the potential to fall within the remit of the Equality Act 2010 and otherwise relating to accessibility.

Travel 78

Travel Consumers Transportation Training 78

Avaya

JANUARY 29, 2019

With more than 5,000 customers across the world, Avaya IX Workforce Engagement has been helping organizations transform employee and customer engagement since 2010. Call Recording – A full-time, enterprise recording and archiving solution to help enhance industry compliance, reduce liability, and support customer engagement management.

Engagement 67

Engagement Customer Experience Contact Center e-support 67