NICE inContact
NOVEMBER 26, 2018
First generation ACDs (Automatic Call Distributors) plus significant global telephony and Internet build-outs of the dot-com age made this technically feasible. I’m old enough to remember all the hype and hyperbole that all contact centers would be offshore by 2010. Considerations for Managing Outsourced Contact centers.
Customer Interactions
JULY 7, 2015
Contact centers around the world use a variety of NICE solutions (call recording, quality monitoring, workforce management, interaction analytics etc.) to optimize call handling, drive greater performance and increase customer satisfaction.
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Helen Dewdney
JUNE 20, 2023
This blog focusses on some of the experiences of passengers and, where outcomes were reached, the resolutions awarded by the Rail Ombudsman, under the Equality Act 2010, or otherwise. The Rail Ombudsman can look at claims with the potential to fall within the remit of the Equality Act 2010 and otherwise relating to accessibility.
Talkdesk
MAY 6, 2020
“Today, 89% of companies compete primarily on the basis of customer experience – up from just 36% in 2010″ – Shep Hyken Forbes article, Customer Experience is the New Brand. This includes fully integrated agent desktop, mobile agent, workforce management, quality management and call recording.
Avaya
JANUARY 29, 2019
With more than 5,000 customers across the world, Avaya IX Workforce Engagement has been helping organizations transform employee and customer engagement since 2010. Call Recording – A full-time, enterprise recording and archiving solution to help enhance industry compliance, reduce liability, and support customer engagement management.
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