Comm100

MARCH 27, 2023

During non-peak periods, the additional support capacity that chatbots provide allows faster resolutions to student queries and reduced wait times. For requests handled entirely by chatbots, students see no wait times, as a single chatbot can respond to an unlimited number of simultaneous chats with no delay.

Chatbots 166

Chatbots Multi-Channel Knowledge Base Wait Times 166

Comm100

NOVEMBER 13, 2022

The efficiencies of live chat also mean a high return on investment (ROI) for the technology. Access our Live Chat ROI Calculator to learn how much your team can save by introducing live chat. . If it had been left as it was, acceptance rates and wait times would have been seriously damaged, and complaints rife.

Tools 195

Tools Customer Service Tips Omni-Channel 195

Comm100

NOVEMBER 13, 2022

Connecting your digital channels into one platform leads to improved efficiency, CX, and ROI. As support teams using omnichannel customer service platforms can handle queries faster, customers also enjoy reduced wait times. Queue length and wait time reports. Founded: 2009. Visitor segmentation breakdowns.

Omni-Channel 226

Omni-Channel Customer Service Chatbots Social Media 226