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4 customer-based strategies health care can learn from retail

Alida

What does it look like, and how should providers implement it in their practices and hospitals? Combine the ubiquity of mobile devices and the power of gamification , and it’s no wonder consumers have fueled the explosion of mobile apps. What exactly does “patient-centric” care mean?

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

He founded Brainfood Consulting, an advisory and education service in 2009 and since then he is training professionals around the world on AI-Driven Customer Contact Strategies and Mobile-first customer service planning. He has over 25 years of experience with expertise in Business Transformation, Customer Experience, and Retail/Hospitality.