Alida
DECEMBER 15, 2016
He sees consolidation as a way for hospitals to gain more purchasing power, reduce redundant services and drive costs down. Deloitte, for instance, is predicting that only 50 percent of hospitals today will remain in 10 years. Between 2009 and 2013, annual hospital deals have increased 14 percent.
Alida
APRIL 5, 2017
What does it look like, and how should providers implement it in their practices and hospitals? After receiving disappointing scores on its 2009 patient satisfaction index, the clinic brought on a team of experts to conduct a quantitative and qualitative study on patients’ expectations. What exactly does “patient-centric” care mean?
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Interactions
JULY 22, 2021
A recent study by the UK Institute of Customer Service found that complaints about poor customer service are at their highest levels since 2009. While the travel, leisure, and hospitality industries basically had to close down overnight due to stay at home orders, office based businesses were able to keep functioning, albeit remotely. .
ReviewTrackers
APRIL 27, 2017
It’s the end of the month, so that means this weeks’ Customer Insights focuses on four different industries: banking, hospitality, healthcare, and technology. at the Cleveland Clinic from July 2007 to July 2009, according to Managed Healthcare Executive. Reviews Hint at Illegal Practices.
Customer Interactions
MAY 15, 2014
That compassion played itself out in a life-saving situation in 2009. Ten days after her wedding day, Angela checked into the hospital for transplant surgery. But beyond her professional accomplishments, Angela Lucas displayed a compassion that had a broad sphere of influence. Angela was tested and found to be a match.
Customer Interactions
MARCH 12, 2012
That compassion played itself out in a life-saving situation in 2009. Ten days after her wedding day, Angela checked into the hospital for transplant surgery. But beyond her professional accomplishments, Angela Lucas displayed a compassion that had a broad sphere of influence. Angela was tested and found to be a match.
C Space
JULY 7, 2020
Travel and hospitality, one of the most impacted industries, has a total 94% positive expectation. Michael Leavitt, who also served as the US secretary of Health and Human Services from 2005 to 2009. The Healthy Sail Panel will be co-chaired by former Food and Drug Administration commissioner Dr. Scott Gottlieb and former Utah Gov.
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