Customer Alignment

MARCH 2, 2018

The average tenure also lengthened from 23 months in 2009 to 34.5 Although she came from a customer facing sales environment, she sought guidance on how she might hit the ground running if she decided to take up this new role. Ensure these work streams underpin the blueprint and structure them into a time bound roadmap.

Chief Customer Officer 99

Chief Customer Officer Customer Journeys Customer Experience Roadmap 99

Gainsight

OCTOBER 23, 2019

If I was to tell you in 2009 that in just a few years there would be a new category of software almost as prolific as CRMs, customer support, and project management software you wouldn’t have believed me. I kept a running list in a document, ready for us to evaluate what we would use for our team. He had a point. Josh got me thinking.

Software 60

Software Customer Success Tools Customer Centricity 60

SurveySensum

JULY 14, 2020

Shane Goldberg has 20 of experience across customer experience, business improvement, sales operations, and product management. James has worked with both start-ups & top S&P 500 organizations, including co-founding a successful iGaming business that was successfully exited through sale to a U.K. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Grade.us

JUNE 2, 2020

We also develop a ton of marketing collateral, sales assets, and lead gen tools for our agencies to use to close clients. We don't have a native mobile app, and it's not currently on our development roadmap (our web app is fully responsive and optimized for mobile though). What does this mean? Core products. Support options.

Software 47

Software Management Net Promoter Score Multi-Channel 47