How to Improve Customer Service – A Complete Guide of Tools, Tech & Tips
Comm100
NOVEMBER 13, 2022
The efficiencies of live chat also mean a high return on investment (ROI) for the technology. In a live chat environment, surveys can be established post-chat to capture things like ratings and comments, or more defined metrics like a Net Promoter Score. Founded: 2009. Article by. Kate Rogerson.
Let's personalize your content