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How to Improve Customer Service – A Complete Guide of Tools, Tech & Tips

Comm100

The efficiencies of live chat also mean a high return on investment (ROI) for the technology. In a live chat environment, surveys can be established post-chat to capture things like ratings and comments, or more defined metrics like a Net Promoter Score. Founded: 2009. Article by. Kate Rogerson.

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12 Top Reputation Management Software for 2020

Grade.us

Here’s a demo of our platform in action and a list of our platform pros and cons: Pros. Net Promoter Scores, optional survey questions, first-party reviews, and third party reviews — all from the same customer. Net promoter scores. Reputation Management Software Reviews on G2. Pros + Cons.