article thumbnail

How to Improve Customer Service – A Complete Guide of Tools, Tech & Tips

Comm100

The efficiencies of live chat also mean a high return on investment (ROI) for the technology. In a live chat environment, surveys can be established post-chat to capture things like ratings and comments, or more defined metrics like a Net Promoter Score. Founded: 2009.

Tools 195
article thumbnail

12 Top Reputation Management Software for 2020

Grade.us

Net Promoter Scores, optional survey questions, first-party reviews, and third party reviews — all from the same customer. Review request mode enables you to capture the Net Promoter Score and third party review from your customer. Net promoter scores. Multiple request modes.