Retently

MARCH 23, 2023

You can also learn a surprising amount of tactics and strategies by studying the opposite end of the scale – the world’s least successful companies, from a churn perspective – to compare their common weaknesses and find out what makes their customers so unlikely to recommend them to their peers.

Net Promoter Score 124

Net Promoter Score Company NPS Effort Score 124

ShepHyken

MAY 26, 2017

This week we feature an article by Bikash Mohanty about how important customer experience metrics are to your business. Companies that track and measure their customer service have a competitive advantage. seconds in 2009! So, what are the most-necessary Customer Experience metrics your Business should keep tabs on?

Metrics 92

Metrics Net Promoter Score Effort Score Customer Satisfaction 92

Clarabridge

MARCH 2, 2017

Are you measuring for your benefit or are you genuinely looking for ways to stay ahead by improving the customer experience? If you do want to put customers first, you need to think like your customers. Do you understand how your customers measure you? Measurement Motivation. By Dale Roberts.

Measurement 49

Measurement Effort Score Net Promoter Score Social Media 49

Clarabridge

MARCH 2, 2017

Are you measuring for your benefit or are you genuinely looking for ways to stay ahead by improving the customer experience? If you do want to put customers first, you need to think like your customers. Do you understand how your customers measure you? Measurement Motivation. By Dale Roberts.

Measurement 40

Measurement Effort Score Net Promoter Score Social Media 40

SurveySensum

JULY 14, 2020

Founder and Principal at CustCore Consulting, a specialist consultancy firm, Shane helps companies to WOW their customers by unlocking new areas of growth through defining, measuring, and improving customer experience across all parts of their customer’s journeys. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

West Monroe

NOVEMBER 29, 2021

American workers’ rates of daily stress, worry, sadness, and anger have been trending upward since 2009, according to Gallup. Leaders continuously gather data to track performance in real time, measuring teams and employees on product development and improvement instead of project status and completion. What might that look like?

Net Promoter Score 52

Net Promoter Score Healthcare First Call Resolution Survey 52