Comm100

NOVEMBER 13, 2022

The efficiencies of live chat also mean a high return on investment (ROI) for the technology. Compared to phone and other communications, live chat allows less agents to help more customers. Access our Live Chat ROI Calculator to learn how much your team can save by introducing live chat. . Adopt omnichannel .

Tools 195

Tools Customer Service Tips Omni-Channel 195

Comm100

MARCH 27, 2023

Multilanguage support also allows chatbots to communicate in the student’s language of choice, allowing them to easily handle international requests in other time zones. During non-peak periods, the additional support capacity that chatbots provide allows faster resolutions to student queries and reduced wait times.

Chatbots 166

Chatbots Multi-Channel Knowledge Base Wait Times 166

Comm100

NOVEMBER 13, 2022

Research shows that 72% of consumers use multiple communication channels when completing a transaction, rising to 82% for business buyers. It’s the most popular digital channel to communicate with a company on. Connecting your digital channels into one platform leads to improved efficiency, CX, and ROI. Usage reports.

Omni-Channel 226

Omni-Channel Customer Service Chatbots Social Media 226