CSM Magazine
DECEMBER 6, 2021
In fact, 2021 is forecast to be one of the most treacherous holiday seasons since the Great Recession of 2008-2009. Many newer technologies, like conversational AI chatbots and digital messaging platforms have been built to integrate with your existing CRM. The Great Resignation is also upon us. Tip #7: Plan Early for Next Year.
CSM Magazine
NOVEMBER 27, 2020
Deloitte’s MD of Applied AI practice, Sherry Comes has observed , “While robotic process automation (RPA) and one-touch ordering buttons are transforming many of these tasks, they don’t always provide the most customer or worker-centric experience. However, finely-tuned conversational systems can.”.
Kustomer
JANUARY 20, 2022
A successful team of agents needs the right tools to better educate their customers, ranging from a chatbot that helps with simpler issues, to an omnichannel experience that lessens customer effort. It’s a leading expert in customer and employee experience. He’s been working with also small entrepreneurs.
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