Comm100

NOVEMBER 13, 2022

Today’s consumers are no longer satisfied with organizations offering just one or two customer service channels. They now want to reach out to brands on a variety of channels depending on what suits them in that moment – whether that’s live chat, email, social media or even SMS.

Omni-Channel 226

Omni-Channel Customer Service Chatbots Social Media 226

Customer Bliss

NOVEMBER 15, 2016

Her background is interesting as she is professionally an engineer, but found her way to the customer care space. She stayed within customer experience and remained focused there. Specialties: Frequent speaker at conferences and forums talking about sustainable energy strategies and customer service. Storytelling.

Chief Customer Officer 0

Chief Customer Officer Industry Social Media Conference 0

TechSee

DECEMBER 5, 2017

This customer-centric focus has resulted in 72% of businesses reporting that their top priority is improving the customer experience, according to Forrester. To accomplish this goal, companies must determine the most efficient, yet affordable, way to give their customer care processes a boost. . ” 2. Coveo.

Contact Center 116

Contact Center Customer Satisfaction Technology Self Service 116

Stella Connect

JANUARY 25, 2018

You must continuously gauge customer sentiment to ensure you’re delivering exactly what customers expect, and you must actively manage front-line performance using that same feedback. Fragmentation Across Customer Service Channels Will Accelerate. What is your brand’s customer service ideal?

Self Service 40

Self Service Trends Customer Service Contact Center 40