Comm100

NOVEMBER 13, 2022

They now want to reach out to brands on a variety of channels depending on what suits them in that moment – whether that’s live chat, email, social media or even SMS. Social media: Customers often seek support through social media platforms like Twitter, Facebook, Instagram, WhatsApp, and more.

Omni-Channel 226

Omni-Channel Customer Service Chatbots Social Media 226

Comm100

NOVEMBER 13, 2022

Another of the growing customer service technology trends has seen a rise in chatbots and automation. Thanks to improvements in AI and automation technologies, chatbots can now handle as much as 80% of customer needs. The primary way that organizations are introducing automation to customer service is with the adoption of chatbots. .

Tools 195

Tools Customer Service Tips Omni-Channel 195

Comm100

NOVEMBER 23, 2020

Founded in 2009 in Vancouver, Canada, Comm100 was launched as a live chat and email ticketing solution aimed at helping businesses stay ahead of the digital curve. The Comm100 system now includes a full digital omnichannel solution combining live chat, email, social media, SMS, chatbots, and knowledge base, all in one.

Comparison 130

Comparison System Knowledge Base Omni-Channel 130

Kustomer

MARCH 27, 2020

Consumers immediately turn to social media, friends, and family when something goes wrong. Fast forward a little further along, I co-founded Assistly in 2009 and we’re all about SMB, SaaS services. I can only imagine when you were back in the day talking through different chatbots etc. Gabe Larsen: (01:13).

Omni-Channel 52

Omni-Channel Customer Service e-support System 52