CSM Magazine
DECEMBER 6, 2021
In fact, 2021 is forecast to be one of the most treacherous holiday seasons since the Great Recession of 2008-2009. Many newer technologies, like conversational AI chatbots and digital messaging platforms have been built to integrate with your existing CRM. The Great Resignation is also upon us. Tip #5: Take Advantage of Technology.
CSM Magazine
MARCH 13, 2020
Facilitating customer self-service using automated contact channels, such as IVR and chatbots is a recognised method of reducing strain on contact centers during spikes in demand. Here are 5 ways specialist service bots can play a winning role in your organization’s customer retention strategy: 1.
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Stella Connect
JANUARY 25, 2018
In recent years, we’ve seen a major shift in brands’ approaches to customer service delivery and contact center performance management. Below, we’ll share our predictions and explain what customer service and contact center leaders must factor into their plans. What will brands’ biggest concerns be in 2018?
Answer Dash
JANUARY 9, 2019
I never had heard of Amazon until around the time I graduated college, and I became a customer in 2009 when I was living in Brooklyn, NY. One bank redesigned its claims process to use bots to handle 1.5 The work of 85 bots was equal to the output of 200 full-time human employees but was only 30% of the cost.
TechSee
DECEMBER 5, 2017
Contact Centers appreciate: “We got our customer support sorted the day we started using Casengo to manage emails and social media posts.” Contact Centers appreciate: Enchant enables better collaboration of support teams making sure nothing falls through the cracks. and cloud-based call center offerings.
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