Retently

MARCH 23, 2023

Study the hacks used by brands like Apple , Amazon , and Netflix, and you’ll discover actionable tactics that can apply to your business. In industries with a low overall NPS, we’ve looked at consumer complaint data to learn which brands are the least likely to retain customers and earn positive feedback.

Net Promoter Score 124

Net Promoter Score Company NPS Effort Score 124

Interactions

JULY 22, 2021

A recent study by the UK Institute of Customer Service found that complaints about poor customer service are at their highest levels since 2009. While initially sympathetic, consumers are now tired of being told that their long wait times on the phone or late deliveries are simply “because of Covid”. This benefit is two-fold.

Customer Service 62

Customer Service Travel Wait Times Poor Customer Service 62

Comm100

NOVEMBER 13, 2022

Today’s customers look for fast, convenient, and personalized support that allows them to connect with brands how, where, and when they want. This improves the customer experience as it prevents wait times from soaring, but it also reduces costs as teams aren’t forced to hire more staff to handle the workload. Learn more.

Tools 189

Tools Customer Service Tips Omni-Channel 189

Grade.us

AUGUST 7, 2018

attorneys, high priced consultants and established brands) are less affected by negative reviews, so long as sacred cows are respected. Because the data points that matter present themselves. The obvious criteria is satisfaction overall, wait times and of course bedside manner. Some industries are sensitive to reviews.

Industry 37

Industry Management How To Automotive 37