2009 Brands Customer Expectations Wait Times 
Retently
MARCH 23, 2023
Study the hacks used by brands like Apple , Amazon , and Netflix, and you’ll discover actionable tactics that can apply to your business. In industries with a low overall NPS, we’ve looked at consumer complaint data to learn which brands are the least likely to retain customers and earn positive feedback.
Interactions
JULY 22, 2021
A recent study by the UK Institute of Customer Service found that complaints about poor customer service are at their highest levels since 2009. While initially sympathetic, consumers are now tired of being told that their long wait times on the phone or late deliveries are simply “because of Covid”.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Comm100
NOVEMBER 13, 2022
A Complete Guide to Omnichannel Customer Service. The state of customer service is always changing, and brands must keep up. While offering just phone or email support was once accepted, consumers today expect far more. The best omnichannel customer service. Omnichannel customer service use cases.
Stella Connect
JANUARY 25, 2018
In recent years, we’ve seen a major shift in brands’ approaches to customer service delivery and contact center performance management. With market realities closing in, more and more brand leaders are having serious discussions about how to define, prioritize, and deliver service excellence in the face of unrelenting consumer demands.
Grade.us
AUGUST 7, 2018
attorneys, high priced consultants and established brands) are less affected by negative reviews, so long as sacred cows are respected. what specifically in these keystone reviews gives customers the impetus to act. The obvious criteria is satisfaction overall, wait times and of course bedside manner. Others (e.g.
Expert insights. Personalized for you.
124 
Let's personalize your content