CSM Magazine

FEBRUARY 7, 2023

We saw this in the last big recession spanning 2007-2009. Disgruntled customers, just like elephants, remembered how poorly they were treated and voiced their dissatisfaction by disregarding previous brand loyalty and swapping to a competitor. Look Back to Look Ahead How willing are customers to forgive brands for poor experiences?

Self Service 52

Self Service Customer Experience Gamification Analytics 52

BirdEye

OCTOBER 6, 2023

Reputational risk is potential damage to an organization’s image caused by negative publicity, scandals, or crises that can impact revenue, brand value, and stakeholder loyalty. Once it’s damaged, your relationships with consumers take a hit. And consumers saw that the brand didn’t care about ethical labor standards.

Strategy 57

Strategy Social Media Airlines Software 57

SurveySparrow

JUNE 9, 2020

Founded in 2009, Imgur is an image-sharing community where viral images and memes are shared. The GIF site was trained using just 48 of the most popular memes and 20,000 captions per meme. Memes are a popular source of entertainment that is consumed by people of all age groups. Easy to consume. Widens your reach.

Entertainment 64

Entertainment Video Culture Brands 64