How to Improve Customer Service – A Complete Guide of Tools, Tech & Tips
Comm100
NOVEMBER 13, 2022
In 2021, this meant that 48% of organizations diversified the digital channels they support. In a 2021 report, 70% of agents surveyed reported feeling overwhelmed. Overall, satisfaction among live chat interactions is exceptionally high, with an average live chat CSAT score of 4.3 in 2021. .
Let's personalize your content