Comm100

NOVEMBER 13, 2022

In 2021, this meant that 48% of organizations diversified the digital channels they support. In a 2021 report, 70% of agents surveyed reported feeling overwhelmed. Overall, satisfaction among live chat interactions is exceptionally high, with an average live chat CSAT score of 4.3 in 2021. .

Tools 189

Tools Customer Service Tips Omni-Channel 189

West Monroe

NOVEMBER 29, 2021

“Vax”: According to Oxford Languages , creator of the Oxford English Dictionary, it’s the 2021 word of the year. After all, Glassdoor reported the percentage of reviews on its site that mention burnout jumped 100% in 2021, and the proportion of employees who cited mental health increased 143%. Featured Content.

Net Promoter Score 52

Net Promoter Score Healthcare First Call Resolution Survey 52

SmartKarrot

JANUARY 18, 2022

It maps customer journeys, collects omnichannel input, and calculates Net Promoter Score to help organizations track and enhance customer engagement. This allows a business to make use of end-to-end services without wasting time and effort on data pipelines and analytics. You might also like: What Are the Top SaaS Companies in 2021? –

Company 11

Company e-support Customer Journeys CRM 11