NICE inContact

JULY 13, 2016

Last October, inContact was named the 2015 Customer Value Leadership Award by Frost & Sullivan. Our customer, Hoveround Corporation , a leading provider of power chairs, electric scooters and other mobility solutions, chose inContact for its inbound contact center solution in 2009. Register now for the webinar!

Customer Experience 121

Customer Experience Contact Center Omni-Channel ROI 121

Comm100

NOVEMBER 13, 2022

A Complete Guide to Omnichannel Customer Service. Customers now use an average of nine different channels to connect with companies, and they expect the support they receive on these channels to be fast, convenient and personalized. To begin, let’s look at what omnichannel customer service is and how it works.

Omni-Channel 221

Omni-Channel Customer Service Chatbots Social Media 221

SurveySensum

JULY 14, 2020

He has 25 years of experience on the leading edge of digital transformation, social, and marketing strategy and has previously worked at American Express, Prudential Financial, USAA, and Forrester Research in senior roles. LinkedIn : [link] /. Website : [link]. Chad Horenfeldt – Director of Customer Success at Kustomer.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Stella Connect

JANUARY 25, 2018

With market realities closing in, more and more brand leaders are having serious discussions about how to define, prioritize, and deliver service excellence in the face of unrelenting consumer demands. Consumer Expectations for Omnichannel Will Soar. What will brands’ biggest concerns be in 2018?

Self Service 40

Self Service Trends Customer Service Contact Center 40

CX University

OCTOBER 19, 2017

Paul Segre , the Genesys CEO, says you can’t have exceptional omnichannel products without a focus on innovation and quality. Strategy is how a quality product gets into the market and becomes known globally. The open market impact was disastrous in brand value, perception, customer experience and trust.

Customer Experience 66

Customer Experience Culture Metrics Airlines 66

SmartKarrot

JANUARY 18, 2022

Based on this, it can be said that Indian-origin SaaS companies could capture an 8% to 9% share of the international SaaS market. Found in 2015 by Vijay Yalamanchili, Keka, Keka is an HR and payroll management software designed for modern organizations. Instead of marketing, Zoho invests in R&D and customer service.

Company 11

Company e-support Customer Journeys CRM 11