Customer Alignment

MARCH 2, 2018

the number of Chief Customer Officers across all industries increased from 14 in 2014 to 90 in 2017; half of those roles were created in the last 15 months. The average tenure also lengthened from 23 months in 2009 to 34.5 One thing she was going to be tasked to do was to review their Voice of Customer (VoC) programme.

Chief Customer Officer 99

Chief Customer Officer Customer Journeys Customer Experience Roadmap 99

CX University

OCTOBER 19, 2017

The liquid within lithium ion batteries is highly flammable, which explains other phone explosions and issues over time , including Nokia issues in 2009 and an iPhone giving someone third-degree burns in 2015. Most of them come back to a fundamental misunderstanding of quality within products, services and customer experience.

Customer Experience 66

Customer Experience Culture Metrics Airlines 66

SurveySensum

JULY 14, 2020

A Customer Service & AI Engagement Strategist, Martin Hill-Wilson is a Mentor, Advisor, and Trainer on Customer Service. He also advises firms, gives out whitepapers and keynotes on co-designing practical engagement strategies that balance customer and business needs. LinkedIn : [link] /. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132