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What Do Companies with High Net Promoter Score Have in Common?

Retently

Well, by far the most effective way to measure customer satisfaction and loyalty is via the Net Promoter Score. After all, brands with high customer retention are usually companies with high NPS score. It can also cause existing Promoters to act as your brand advocates, and potentially turn Passives into Promoters.

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4 Steps to Designing a Transactional NPS Project

Qualtrics

In 2008, Starbucks launched “My Starbucks Idea,” a simple way for customers to give input into products and services, improvements, and corporate responsibilities. Net Promoter Score (NPS) has been used for years to measure customer experience and loyalty. Improve customer experience. Transactional NPS.

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