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5 Ways to Increase Your Net Promoter Score Response Rate

Michel Falcon Experience

I take it that you clicked on this video because your company is using Net Promoter Score. Today I’m going to share how to increase your Net Promoter Score response rate to get even more customer data to better your business. I understand that there are many naysayers of Net Promoter Score and that’s fine.

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Amazing Business Radio: Adam Dorrell

ShepHyken

Adam Dorrell on How to Monetize the Net Promoter Score. How do you use the Net Promoter Score® to retain your customers? First Up: Shep Hyken’s opening comments focus on the Net Promoter Score®, which is the result of a survey question that asks a customer “How likely would you be to recommend us?”

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CX Success Stories – HOLT CAT

Daniel Group

So, for some context, I joined Holt in 2008, January of 2008. ” Back then in 2008, we did some studies and we quickly came to the realization that the large customers, fantastic. At the time, we were in the low seventies, as far as our net promoter score. Edward Craner (01:58): You bet. We can love it.

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Who Tweeted It First: Customer Success Edition

Amity

Customer Health Score. Net Promoter Score. "Customer Health Score" makes a lot of sense - 5 Tips for Creating and Maintaining Customer Loyalty [link] via @mashable. — Matthew Pennell (@matthewpennell) February 11, 2008. — ATS Jobs (@atsjobs) June 11, 2008. Net Promoter Score.

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5 Most Popular CX Matters Posts Over 5 Years

Experience Matters

Here the five most popular posts: Free eBook: The 6 Laws Of Customer Experience (July 2008). Net Promoter Score , Net Promoter , and NPS are registered trademarks of Bain & Company, Satmetrix Systems, and Fred Reichheld. Check out our most recent post, 8 CX Trends for 2015 (The Year of the Employee).

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How NPS was pioneered at Intuit & Sprint, with Brian Andrews – CB46

Customer Bliss

While at Intuit, Brian won CEO Leadership Awards in 2007 and 2009, as well as Scott Cook Innovation Awards in 2006 and 2008. The Origins Of Net Promoter Score. Elements that once took six weeks could be finished in four hours now, and it began a career-long focus on transformation and change.

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Guest Blog: In the CX world, tracking these metrics is a way of life!

ShepHyken

seconds in 2008 with a mind boggling 19.19 Net Promoter Score (NPS). The Net Promoter Score needs no grand introduction. Promoters, on the other hand, are your loyal and happy customers, who would gladly promote your brand in their circles. Customer Satisfaction score (CSAT).

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