Retently

MARCH 18, 2019

The key to retaining customers is extremely simple: deliver value and provide a great experience that makes customers want to stick with you and recommend you to others. Well, by far the most effective way to measure customer satisfaction and loyalty is via the Net Promoter Score.

Net Promoter Score 131

Net Promoter Score Omni-Channel Company NPS 131

Lumoa

JUNE 14, 2023

You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Think about it. Probably not.

NPS 208

NPS Effort Score Customer Centricity Loyalty 208

ShepHyken

APRIL 11, 2017

Adam Dorrell on How to Monetize the Net Promoter Score. How do you use the Net Promoter Score® to retain your customers? How can you sell the C-Suite on the benefits of investing in Customer Retention? The score is nice to know, but what does it mean to your business?

Net Promoter Score 83

Net Promoter Score NPS Customer Retention CRM 83

InteractionMetrics

JUNE 19, 2023

In contrast, companies with an appointed CX director aim to improve customer relationships at all touchpoints — packaging, store layout, customer service, onboarding, repairs, billing, product returns, and more — not just the products and websites. CX vs. UX: how do you view this distinction?

Loyalty 52

Loyalty Net Promoter Score Touchpoint User Experience 52

ShepHyken

MAY 26, 2017

This week we feature an article by Bikash Mohanty about how important customer experience metrics are to your business. Companies that track and measure their customer service have a competitive advantage. seconds in 2008 with a mind boggling 19.19 Net Promoter Score (NPS). Customer Churn Rate.

Metrics 92

Metrics Net Promoter Score Effort Score Customer Satisfaction 92

Retently

AUGUST 22, 2018

However, in the pursuit of keeping their operational costs lower, airlines often compromise on one element that has become the crucial competitive differentiator – customer experience. In this article, we explore how Net Promoter Score® and data analytics can be used to dig deeper into customer issues and deliver better experiences.

Airlines 76

Airlines Customer Satisfaction NPS Net Promoter Score 76

Clicktools

JANUARY 27, 2017

Net Promoter Score® (NPS®). Fred Reichheld’s Net Promoter Score (NPS), the first and most widely known survey methodology, determines customer loyalty. zero to 10 scale] and 2) Why did you give that score? – Nine or 10: Promoter. Customer Satisfaction (CSAT).

NPS 49

NPS Net Promoter Score Survey Effort Score 49