ShepHyken

MAY 26, 2017

Companies that track and measure their customer service have a competitive advantage. seconds in 2008 with a mind boggling 19.19 Net Promoter Score (NPS). In order to measure customer satisfaction, customers are asked to rate a question/set of questions based on their level of satisfaction. Shep Hyken.

Metrics 91

Metrics Net Promoter Score Effort Score Customer Satisfaction 91

Chattermill

MAY 12, 2019

in 2000 to over $1 billion in 2008 by focusing relentlessly on customer success. The Customer Experience Book: How to Design, Measure and Improve Customer Experience in Your Business by Alan Pennington. Reichfield is the creator of oft-used CX metric, the Net Promoter Score (NPS), and The Ultimate Question 2.0,

Customer Experience Professionals 56

Customer Experience Professionals Customer Experience Hotels Net Promoter Score 56

Wootric CX Blog

FEBRUARY 14, 2019

Why we love Guneet: He’s Director of Customer Experience & Advocacy at Docusign where he leads the company’s NPS, customer advocacy, customer labs & customer research. In 2008 Shep was inducted into the National Speakers Association Hall of Fame speaker for lifetime achievement in the professional speaking industry.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

Bold360

DECEMBER 1, 2016

Enterprises today must aggregate legacy applications, customer data and content, and break down organizational silos to innovate the digital customer experience to gain digital agility now and sustainable competitive advantage with one-to-one customer relationships. Mark Reuter. DeloitteDIGI_US.

Software 40

Software Customer Experience Company CRM 40